In the market for a heart transplant - TB45E

[Kalahari Safari]

Frustrating indeed.

Will contact MIOSA and post on Hello Peter as well.

[Stefan]

Have a look at the consumer protection act http://www.info.gov.za/view/DownloadFileAction?id=99961

If I recall correctly there is a section in there dealing with your rights ito being provided a service as well as redress.

[Kalahari Safari]

Thaks guys,

Got my hands on the CPA and found the relevant article, drafted the letter and added the quote for the Consumer Complaint Support (R 950.00).
I was then asked to provide the condensor for verification by the workshop and 2 phone calls later got the reply "we have decided to do a deposit into your account".
So currently I am watching my account very closely.

Thanks to all that assisted in this exercise - a steep learning curve for me.

Cheers

Edit: Oh yes, I will update my post on Hello Peter, once the funds have been received.