Blown Water Pump and some amazing service from Mark White...
Posted: 24 Feb 2014 15:19
Howzit All!
Thought I would let you all know about a little trip that proved to be a frustration from hell that was only made bearable by some of the most amazing service from Gavin at Mark White Nissan in Fourways...
On Wednesday last week we had the Patrol packed(lightly) for a quick trip down to Durbs for the Nitro Circus and then on to Clarens for the annual beer fest...
We stopped at Montrose for a quick chow and a general vehicle check (as I normally do...) but as I climed out of the car I smelt boiling coolant. I was parked next to a Toyota so imeadiatly felt sorry for the poor oke as I assumed it was another Toyota that was hurting...
To my horror the smell got stronger as I went past the front of the Patrol's bonnet!!
I opened the bonnet to check and saw that the overflow bottle was a little fuller than normal but everything seemed good and the temp gauge was as it normally is.
On to Durban and after keeping the eagle eye on the gauge and just cruising down to make sure there was no undue strain on anything we stopped at the accoms in Totti to see the Patrol leak a constant stream of luminous green coolant onto the floor.
10 minutes later, I found the leak to be coming from below the water pump...
After some frantic calls to EVERY dealer in KZN and coming up with absolutely nothing (pretty flipping arrogant from everyone except Pietermaritzburg) I tried Mark White Nissan (where I originally bought the Car from) and got in touch with Gavin. He proceeded to source a pump and Gasket from the warehouse in Pretoria and arrange to overnight it for me so that by the Friday morning I could try and replace all the leaking parts.
So true as hell, On Friday I called the courier and gave them my tracking number ( which Gavin had sms'd to me amongst a dozen update calls through out the Thursday) and was pleasantly surprised when they told me that the part would be delivered at Nissan Umhlanga before 10 am...
So I filled the fluids and took a seriously slow drive to Umhlanga (she was leaking very slowly if at all while the engine was running), picked up the part, some tools from the local Macro and some water and proceeded to the closest covered parking spot to swop out the pumps.
2 hours later and after a struggle with a air lock we were back on the road...
Still having issues with the motor and her last few small airlocks, but its now back at home and all running well.
Huge thanks to Mark White Nissan, Gavin and their staff who took it upon themselves to order, collect, pack and overnight all the way to Durban without ever asking for a cent. The only words spoken were that they trust me and will see me when I get back and I can then come and sort them out!!!
Have you ever?
So, for once, I feel I have totally gotten value out of a R3000.00 bill!!
Thought I would let you all know about a little trip that proved to be a frustration from hell that was only made bearable by some of the most amazing service from Gavin at Mark White Nissan in Fourways...
On Wednesday last week we had the Patrol packed(lightly) for a quick trip down to Durbs for the Nitro Circus and then on to Clarens for the annual beer fest...
We stopped at Montrose for a quick chow and a general vehicle check (as I normally do...) but as I climed out of the car I smelt boiling coolant. I was parked next to a Toyota so imeadiatly felt sorry for the poor oke as I assumed it was another Toyota that was hurting...
To my horror the smell got stronger as I went past the front of the Patrol's bonnet!!

I opened the bonnet to check and saw that the overflow bottle was a little fuller than normal but everything seemed good and the temp gauge was as it normally is.
On to Durban and after keeping the eagle eye on the gauge and just cruising down to make sure there was no undue strain on anything we stopped at the accoms in Totti to see the Patrol leak a constant stream of luminous green coolant onto the floor.
10 minutes later, I found the leak to be coming from below the water pump...
After some frantic calls to EVERY dealer in KZN and coming up with absolutely nothing (pretty flipping arrogant from everyone except Pietermaritzburg) I tried Mark White Nissan (where I originally bought the Car from) and got in touch with Gavin. He proceeded to source a pump and Gasket from the warehouse in Pretoria and arrange to overnight it for me so that by the Friday morning I could try and replace all the leaking parts.
So true as hell, On Friday I called the courier and gave them my tracking number ( which Gavin had sms'd to me amongst a dozen update calls through out the Thursday) and was pleasantly surprised when they told me that the part would be delivered at Nissan Umhlanga before 10 am...
So I filled the fluids and took a seriously slow drive to Umhlanga (she was leaking very slowly if at all while the engine was running), picked up the part, some tools from the local Macro and some water and proceeded to the closest covered parking spot to swop out the pumps.
2 hours later and after a struggle with a air lock we were back on the road...

Still having issues with the motor and her last few small airlocks, but its now back at home and all running well.
Huge thanks to Mark White Nissan, Gavin and their staff who took it upon themselves to order, collect, pack and overnight all the way to Durban without ever asking for a cent. The only words spoken were that they trust me and will see me when I get back and I can then come and sort them out!!!


Have you ever?
So, for once, I feel I have totally gotten value out of a R3000.00 bill!!