Dealer Feedback
Posted: 10 Oct 2013 13:56
Since I seem to have wholes drilled in my fuel caps, I need to order new ones that does not let fuel go through them when driving a trail.
(The Rust de Winter warriors may recall)
First I call Mcarthey Nissan Randburg.
Five phone calls later, I eventually get someone from Parts to pick up the phone, she then lets me wait while goign off to call someone.
I wait, and wait and wait, about three minutes.
Eventually I gave up and put the phone down on my side. They just seemed to have forgotten about the poor guy on the opther side of the phone.
Next I phone Mark White.
A marked difference in quality of the phone answering service.
Got through to the Parts manager on my first attempt.
Whoo! - This star goes to the general quality of MWN - in relative terms at least.
Now for the shocker
So how much does a Patrol fuel cap cost?
Any guesses?
Wait for it....
It is R449 each.
I calmly and cordiallly (really) reminded the parts manager that I was not interested in the car, just the fuel cap.
And then said my goodbye's.
As a matter of principle you cannot pay that much for a fuel cap.
It is insane.
Any ideas, anyone?
Graham Cummings suggested I must go for the original Nissan ones. Don't pirates exist?
I have not managed to get hold of Jean Volschenk in Swaziland for a while.
He may be able to help...
(The Rust de Winter warriors may recall)
First I call Mcarthey Nissan Randburg.
Five phone calls later, I eventually get someone from Parts to pick up the phone, she then lets me wait while goign off to call someone.
I wait, and wait and wait, about three minutes.
Eventually I gave up and put the phone down on my side. They just seemed to have forgotten about the poor guy on the opther side of the phone.
Next I phone Mark White.
A marked difference in quality of the phone answering service.
Got through to the Parts manager on my first attempt.
Whoo! - This star goes to the general quality of MWN - in relative terms at least.
Now for the shocker
So how much does a Patrol fuel cap cost?
Any guesses?
Wait for it....
It is R449 each.
I calmly and cordiallly (really) reminded the parts manager that I was not interested in the car, just the fuel cap.
And then said my goodbye's.
As a matter of principle you cannot pay that much for a fuel cap.
It is insane.
Any ideas, anyone?
Graham Cummings suggested I must go for the original Nissan ones. Don't pirates exist?
I have not managed to get hold of Jean Volschenk in Swaziland for a while.
He may be able to help...