I went through all of your frustrations and experiences with a certain Nissan Dealership in CT, however far worse, if you can imagine that. My vehicle was still under manufacturers warranty aswell, and i had my vehicle on their floor for 109 DAYS with NO courtesy car, and even worse,....NO RESPONSIBILITY and URGENCY shown by Nissan.
My story is here on this forum somewhere,but to be honest its too traumatic to for me to dig up and go back into in detail.
Basically Nissan in SA have proven to me time and time again to be a bunch of jokers making money for nothing. Too comfortable in their titles earning a salary weather theres one angry client or 10000 angry clients, NO ONE is held responsible, nor accountable, there is no investigating, there is no assistance, no one gives a shit how many times you call, or who you call,i liken them to a governmental Department,... When you buy Nissan you on your own mate.
Regardless of how many calls and emails to the COMPLAINTS DEPARTMENT, you still wont get any joy. Who do you complain to when its the Complaints Dept you are actually complaining about? its totally outrageous.
Hello peter and vehicle ombudsman helped me and i also ended up throwing in a threatening letter of legal action, only then did shit start to fly.
If for no other reason, that will be the reason i buy a Toyota next time.
Sorry if this offends anyone but it happened to me and its the truth. I lost lots of money in the process as this is my trade vehicle i use for work, and my partner and i went through hell, over something that should never have even been an issue as it was covered under warranty.... Pathetic .
Hope you come right and dont endure any more nonsense with this.
Feel free to call me if you need advice on which channels to take, or just a shoulder to cry on, hahaha.
083 6622 129